1. Order Processing

All orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeline

Estimated delivery time is 3–7 business days, depending on your location.

Remote or rural areas may require additional delivery time.

3. Shipping Charges

Shipping charges (if applicable) will be clearly displayed during checkout.

Occasionally, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID/link via SMS, email, or WhatsApp. Customers can track their order status in real-time.

5. Delays & Exceptions

Delivery may be delayed due to:

• Weather conditions
• Transport/logistics issues
• Government restrictions or unforeseen events
• In such cases, we will keep you informed and request your patience.

6. Delivery Issues

If the package appears damaged or tampered, please do not accept it and inform us immediately.

For missing or incorrect items, contact us within 48 hours of delivery.

7. Important Note

As we deal in natural and farm-based products, we ensure careful packaging. However, slight delays or variations may occur due to handling and transit conditions.